MEDIA CONTROL PANEL - SUBMIT TICKET
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Here are some simple steps to resolving your issue as fast as possible
- Have you searched our knowledgebase?
Our knowledgebase contains fixes to common problems.
You may find an answer to your problem quicker than waiting for our support staff.
Search our knowledgebase
- Enter all information & DOUBLE check credentials
It is important that all details are provided including your license key.
An incorrectly provided URL, mispelled username or bad password will prevent our staff from resolving your issue.
This is the most common delay in resolving issues. CHECK YOUR CREDENTIALS.
Our support staff will refuse to assist you until your valid license key is provided in your ticket.
- Submit your ticket
Our helpdesk is available from 9am to 5pm Monday to Friday AEST.
We are closed on weekends and Australian public holidays
Submit a ticket to our Product Support
Your ticket will be answered by the next business day.
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